Returns & Exchanges
At Shay-Ra Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, you can return or exchange items within 14 days of delivery.
Review Policy
Ensure your jewelry is in its original, unworn condition and stored in the original Shay-Ra packaging before initiating a return.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Authorization code.
Secure Packaging
Carefully pack the items in a padded envelope or box to prevent damage during transit, including your receipt and authorization code.
Shipping & Refund
Send the package via a trackable shipping service; once received and inspected, we will issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing